General Return Window:
Our products are customized products, so we only accept to be returned within 14 days of delivery
A Return and Refund policy usually consists of:
Condition:
- Items should be returned in their original condition, or unused, to be eligible for a full refund.
Damaged or Defective Items:
- If an item arrives damaged, defective, or materially different from what was ordered, it's best to contact Amazon Customer Service within 7 business days.
Restocking Fee:
- We have a 15%~20% restocking fee for returned robots, especially if the original packaging is opened or used, or over 45 days
Shipping Responsibility:
- If you are responsible for shipping the item back, you will need to pay for the shipping costs.
Packaging:
- Make sure the item is securely packaged to prevent damage during transit.
Battery Safety:
- If shipping electronics with batteries, follow specific guidelines from the carrier (e.g., USPS) regarding packaging and labeling, as batteries can be considered hazardous materials